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Acceptance of Standard Terms

By using Cocoon Internet and/or Creative Filter’s pre-registering service the customer acknowledges and agrees to Creative Filter’s standard Terms & Conditions and Disclaimer, Limitation of Liability and Copyright Policy.

Cancellation Notice

Cancellations for pre-registered gTLDs are not permitted once a prepayment has been made. pre-registrations can be cancelled at any point before a prepayment is made.

Refund Policy

When a prepayment is required to process a pre-order and the desired domain is not successfully registered, a full refund will be issued. It is the duty of the customer to ensure up to date card details are stored.


Pre-registering for a new domain extension with Cocoon Internet’s pre-registering service does not guarantee a successful registration. Cocoon Internet endeavours to secure your desired domain and is in no way liable for unsuccessful gTLD registrations.


The exact requirements for registering new gTLD’s are yet to be announced. The introduction of requirements are subject to individual registries and are likely to be simultaneously announced to release dates. Registration are at the discretion of the registry in accordance with their terms and conditions. Tsohost endeavours to communicate this information as soon as it is made available to them.


By using Cocoon Internet and/or Creative Filter’s pre-registration service the customer acknowledges and agrees that it is their duty to ensure up to date payment details are provided during prepayment. Pre-orders will not be successful without a successful prepayment being made.